Involve the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability. The 4 basic component of SCM :-
- Supply chain strategy
- Supply chain partners
- Supply chain operation
- Supply chain logistics
Customer Relationship Management (CRM)
Involves managing all aspect of a customers relationship with an organization to increase customer loyalty and retention and an organization profitability.
Business Process Reengineering (BPR)
Is the analysis and redesign of workflow within and between enterprises. The purpose of BPR is to make all business process the best-in-class.
Enterprise Resource Planning (ERP)
Intergrates all department and functions throughout an organization into a single IT system (or intergrated set of IT system) so that employees can make decisions by viewing enterprisewide information on all business operation.